Privacy Policy

This privacy policy (“Privacy Policy” or “Policy”) describes Drivininnovations.

Technologies Private Limited’s (the “Firm” or “Company”) Privacy Policy on collection, use, and

disclosure of information about you in connection with your use of the mobile application

Drivers (hereinafter “App” or “Application”) owned and controlled by the Company.   “we”, “us” or “our”, refer to DrivinHealth Drivers Application or the Company, used

interchangeably. The company is an intermediary service providing platform providing

targeted services to facilitate taxi drivers' connection with customers. To provide the

services, we ask for certain personal information which is displayed on the App. When

you use the service available at our App, you consent to our collection, use, and

disclosure of information about yourself as described in this Privacy Policy. Through us

DrivinHealth Drivers and the company provides and acts as an intermediary e-

commerce marketplace facilitating taxi drivers connect with end users. It is a platform

for domestic consumers to transact with third party drivers, who have been granted

access to the App. The Company does not provide any services to users other than

providing the marketplace as a platform to transact at their own cost and risk, and other

services as may be specifically being notified in writing. The Company is not and cannot

be a party to any transaction between taxi driver and customer, or have any control,

involvement or influence over the services received by you from such third-party sellers

/ Taxi drivers. (Hereinafter together referred to a (collectively “Services”). We may

 

change this Privacy Policy at any time by posting a revised Privacy Policy on this page.

Such changes will be effective upon posting. In every respect, by using the App, you

agree to be bound by the terms of this Privacy Policy. This Privacy Policy is effective from

March 01, 2022, and continues until revoked by the Company.

 

1. INTRODUCTION

1.1 Your privacy is important to you and to us. We’ll protect the information you share

with us. To protect your privacy, the App follows different principles in accordance with

worldwide practices for customer privacy and data protection. 1.2 We at the Company

are committed to respecting your online privacy and recognize your need for

appropriate protection and management of any personally identifiable information

(“Personal Information”) you share with us. For purpose of this Policy, Personal

Information means any information that may be used to identify an individual, including,

but not limited to, a first and last name, a home or other physical address and an email

address or other contact information, whether at work or home. In general, you can visit

the App’s web pages without telling us who you are or revealing any Personal

Information about yourself. If, however, Personal Information is revealed to us, we won’t

sell or give away any content of your Personal Information to anyone except people who

may be involved in the delivery of Service.

 

2. INFORMATION WE COLLECT AND HOW WE USE IT

2.1 When you visit the App or use our Service, we collect and store information about

you, your computer or mobile device and your activities. This information may include,

but is not limited to:

 

2.2.1 Your computer’s IP address; technical information about your computer or mobile

device (such as type of device, web browser or operating system).

 

2.2.2 Your mobile device’s unique ID number (when available), your mobile device’s

geographic location (specific geographic location if you’ve enabled collection of that

information, or general geographic location automatically).

 

2.2.3 Your provided full name, email address, zip code and other information you may

provide your account, such as your gender and birth date. You may optionally

provide us with this information through third party sign-in services such as Facebook

and Google Plus. In such cases, we fetch and store whatever information is made

available to us by you through these sign-in services.

 

2.2.4 How long have you used our service, and which features did you use?

 

2.2.5 We gather information from members and guests who apply for the various

Services that our App offers. It includes, but may not be limited to, email address, first

name, last name, a user-specified password, e-mail Id, mailing address, zip code and

telephone number or fax number. We collect information primarily to ensure that we can

fulfil your requirements and deliver personalized experience.

 

3. NOTICE

 

We will ask you when we need information that personally identifies you or allows us to

contact you. Generally, this information is requested when you create a registration or

 

login ID on the App or when you connect or browse connected Apps, linked or listed on

our App, or join a limited-access feature of the App.

 

4. CONSENT AND SHARING OF INFORMATION

 

The information collected from our users or visitors is shared with members and

stakeholders of the Company, namely, customers, third party users, companies,

employees, stakeholders and other experts who are part of the network of community of

DrivinHealth Any information you give us is held with the utmost care and security. We

are also bound to cooperate fully should a situation arise where we are required by law

or legal process to provide information about a customer.

 

5. ACCESS

 

5.1 We will provide you with the means to ensure that your Personal Information is

correct and current. You may review and update this information at any time at the login

section. There, you can: view and edit personal information you have already given us;

tell us whether you want us to send you marketing information; sign up for electronic

newsletters about our services and products.

 

5.2 Service providers must upload on the App, documents relating to service provider’s

contact detail, identity proof, skill or competency including service providers terms and

condition which should be visible to customers. Service providers agree that the

 

documents uploaded will be available for the customers to download for their own

reference.

 

6. SECURITY

6.1 The App has taken strong measures to protect the security of your Personal

Information and to ensure that your choices for its intended use are honored. We take

strong precautions to protect your data from loss, misuse, unauthorized access or

disclosure, alteration, or destruction. You also have a significant role in protecting your

information. No one can see or edit your Personal Information without knowing your

username and password, so do not share these with others.

 

6.2 We however do not guarantee your e-commerce transactions to be entirely safe and

secure. When you place orders through our App or online payment gateway service

providers (“OPGSPs”) listed on the App. You must ensure that you agree to the terms

and conditions of the said OPGSPs agreement. The Company shall not be liable should

there be a discrepancy in refund, loss or misuse of credit card details, hacking of

sensitive monetary information.

 

6.3 Resolution of all payment related complaints shall remain the responsibility of

OPGSPs concerned. Users must read and agree to privacy policy and online security

framework of respective OPGSPs listed on the App before transacting. We do not take

responsibility for any security lapse, should infringement or violation happen as a result

of you accessing an OPGSP listed on the App.

 

7. NOTICE TO PARENTS

 

We want to help you guard your children’s privacy. We encourage you to talk to your

children about safe and responsible use of their Personal Information while using our

App. The App does not publish content that is harmful, derogatory or pornographic in

nature. However, the App shall not incur any liability should your children provide us any

Personal Information without parental consent. If you become aware that a child has

provided us with personal information without parental consent, please contact us at our

customer care number. If we become aware that a child has provided us with Personal

Information without parental consent, we take steps to remove such information and

terminate the user or service provider’s account.

 

8. COOKIES

 

When you visit our App, we may place “cookies” on your mobile to recognize you. We

do this to store your preferences, collect statistical data and track your use of our

Service. Cookies are widely used, and most web browsers are configured initially to

accept cookies automatically. If you prefer not to accept cookies, you may adjust and

configure your browser settings accordingly. However, if you turn off cookies, or refuse

to accept a request to place a cookie, some features and services on the App may not

function properly. Ad companies (including but not limited to Google and Facebook)

may also place cookies on your computer to track your activities across various Apps so

that they can display targeted advertisements.

 

9. WHAT WE DO WITH THE INFORMATION YOU SHARE

 

9.1 When you join us, you provide us with your contact information, including your

name, telephone number, home and email address. We use this information to help you

connect with the right audience, namely users to service provides and vice versa.

 

9.2 We will disclose your Personal Information, without notice, only if required to do so

by law or in the good faith belief that such action is necessary to: (a) confirm to the

edicts of the law or comply with legal process served on the App; (b) protect and defend

the rights or property of the Company; and (c) act in urgent circumstances to protect the

personal safety of users of the Company or the public.

 

10. INFORMATION SHARING AND DISCLOSURE

 

10.1 The Company does not rent or sell Personal Information about you with other

people (save with your consent) or non-affiliated companies, except to provide services

you’ve requested, under the following circumstances:

 

 We provide the information to trusted partners, affiliates, industry experts and

professionals (collectively “Service Partners”) only if we the necessity to do so in

order to enhance your service experience. Service Partners may use your Personal

Information to help us communicate with you about offers and discounts. However,

Service Partners do not have any independent right to share this information.

 We respond to court orders, legal process or to establish or exercise our legal

rights or defend against legal claims.

 We believe it is necessary to share information in order to investigate, prevent, or

take action regarding illegal activities, suspected fraud, situations involving

 

potential threats to the physical safety of any person, violations of the App’s terms

of use, or as otherwise required by law.

 We shall transfer information about you only if the Company is acquired by another

company or individual. In this event, the App will notify you before information

about you is transferred and becomes subject to a different privacy policy.

 We may need to contact you to comply or co-operate with a legal request. For this

purpose, we will use the email address provided to us by you. All communications

sent by us at such email address shall be deemed to have been communicated to

you.

 

10.2 Data disclosure to OPGSPs: We may disclose your personal information to

OPGSPs and for the following purposes:

 

10.2.1 to prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or

security breaches, and to assess and manage risk, including to alert you if fraudulent

activities have been detected on your user accounts.

 

10.2.2 to provide customer services, including to help service your account or resolve

disputes (e.g., billing or transactional disputes);

 

10.2.3 to facilitate the processing of payment cards when you pay within our Services

with a payment card, and we use OPGSPs to process your payment.

 

10.3 Disclosure to Service Providers and financial institutions partners:

 

Third party service providers who help us to provide our Services, payment processing

 

services, assist us in providing customize advertising, to assist us with the prevention,

detection, mitigation, and investigation of potentially illegal acts, violations of our User

Agreement, fraud and/or security breaches, bill collection, affiliate and rewards

programs, co-branded credit cards and other business operations.

 

11. CONFIDENTIALITY AND SECURITY

 

11.1 We limit access to Personal Information about you to employees and stakeholders

who we believe reasonably need to come into contact with that information to provide

products or services to you or in order to do their jobs.

 

11.2 We have physical, electronic, and procedural safeguards that comply with the laws

prevalent in India to protect personal information about you. We seek to ensure

compliance with the requirements of the information technology laws as applicable from

time to time to ensure the protection and preservation of your privacy. Additionally, we

follow generally accepted industry standards to protect the Personal Information

submitted to us, both during transmission and once we receive it. However, no method

of transmission over the Internet or via mobile device, or method of electronic storage,

is 100% secure. Therefore, while we strive to use commercially acceptable means to

protect your personal information, we cannot guarantee its absolute security.

 

12. YOUR CONSENT

 

By using the App, you consent to the terms of our Privacy Policy and to the App’s

processing of Personal Information for the purposes given above as well as those

explained where we at the Company collect personal information on the web.

 

13. PRIVACY POLICY CONCERNS AND GRIEVANCE REDRESSAL

 

MECHANISM

 

If you have any grievance relating to the processing/usage of information provided by

you or the App’s Privacy Policy, you may email our grievance officer at

Drivininnovations@gmail.com

 

14. CONTACT INFORMATION

 

We welcome your comments regarding this privacy statement at the contact address

given at the App. Should there be any concerns about contravention of this Privacy

Policy, we will employ all commercially reasonable efforts to address the same. The

terms in this Policy may be changed by us at any time. Should you have concerns

regarding this Policy or the Services that we offer, please feel free to write to us.

 

IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the

terms mentioned in this Privacy Policy and agree to be bound by them for as long as

they continue to either use the App or avail Services of the Company.

 

15.  PERMISSIONS 

 

We are using the following permission set for only input purposes. These permissions

are not used to store any type of personal information from the user.

 

android.permission.CAMERA

 

android.permission.READ_PHONE_STATE

 

android.permission.GET_ACCOUNTS,

 

android.permission.READ_CONTACTS

 

Above authorizations are utilized distinctly to catch data from the camera, perused

telephone state and read contact for perusing contact subtleties for a crisis call.

Information of client taking under authorization is appropriately secure and under law of

google consents.

 

Location Permission Declaration:

 

1. ACCESS_FINE_LOCATION

2. ACCESS_COARSE_LOCATION

3. ACCESS_BACKGROUND_LOCATION

ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION

Above permission is used for access location after allowing the user for accurate

delivery of the product to the customer. Location service is used under the

privacy policy of Google Play Developer Program Policies. We don’t share any type

of location data or customer information for any additional resources. we ensure to

 

the customer for safe and accurate delivery with privacy taking under an

authorization is appropriately secure and under the law of google consents.

ACCESS_BACKGROUND_LOCATION

Above the location background, permission is used for Delivery/service (for

example, food, package) tracking on the user side. Location service is used under

the privacy policy of Google Play Developer Program Policies. We don’t share any

type of location data or customer information for any additional resources taking

under an authorization is appropriately secure and under the law of google

consents.